Abstract:
We rewrote and updated the Bechtel Global Company Profile and added a new section on welldefined
projects with the “agile” and “waterfall” approaches. There are two new OM in Action
boxes: “Agile Project Management at Mastek,” and “Behind the Tour de France.”
Description:
We created a new Muther grid for office relationship charting and added a spread of five layouts
showing how offices have evolved over time. There is a new OM in Action box called “Amazon
Lets Loose the Robots,” and there is a new graphic example of Proplanner’s Flow Path Calculator.
We have included a formula for idle time as a second measure of balance assignment efficiency
and added new technology issues to the Arnold Palmer Hospital video case
