Service Operations Management

dc.contributor.author	Johnston, Robert
dc.contributor.author	Clark, Graham
dc.contributor.author	Shulver, Michael
dc.date.accessioned	2019-05-28T09:41:36Z
dc.date.available	2019-05-28T09:41:36Z
dc.date.issued	2001
dc.identifier.citation	© Pearson Education Limited 2012	en_US
dc.identifier.isbn	978-0-273-74048-3
dc.identifier.uri	http://hdl.handle.net/123456789/1299
dc.description	Service operations management is important. Operations managers are usually responsible for most of the costs in an organisation, and for most of the revenues, and they manage most of the people and physical assets	en_US
dc.description.abstract	This book is about how to manage and improve the operations in service organisations. Service operations are important . They are the parts of the organisation that create and deliver service to customers	en_US
dc.language.iso	en	en_US
dc.publisher	PEARSON EDUCATION LIMITED	en_US
dc.subject	Introducing service operations management	en_US
dc.subject	Understanding the challenges for operations managers	en_US
dc.subject	Understanding customers and relationships	en_US
dc.title	Service Operations Management	en_US
dc.title.alternative	Improving Service Delivery	en_US
dc.type	Book	en_US